Privacy Policy

1. What We Collect

We collect information you choose to provide when using the Service, as well as limited technical and usage data generated through your interaction with the Service.

This includes basic business and customer follow-up information such as:

• Name
• Phone number
• Email address
• Address or service location, if you choose to provide it
• Basic job, service, reminder, or follow-up notes
• Account information such as login email and organization or business name

We may also collect limited technical and usage information that is commonly generated when using a website or app, such as browser type, device information, pages viewed, timestamps, and log data used for security, debugging, and product improvement.

2. Information You Must Not Enter

ProFollowUp.ai is designed for basic contact and follow-up workflows. You should not store or submit sensitive personal information in the Service.

This includes, for example:

• Medical or health information
• Insurance claim details containing sensitive personal data
• Government identification numbers
• Bank account, credit card, or other financial account information
• Passwords, security credentials, or highly confidential personal information

The Service is not intended to store protected health information, payment card data, or other regulated sensitive data. Do not use the Service for those purposes.

We are not responsible for any sensitive information you choose to submit in violation of this policy.

3. How We Use Information

We use information we collect to:

• Provide, operate, and maintain the Service
• Help you organize clients, jobs, reminders, and follow-ups
• Improve performance, reliability, and usability
• Respond to support requests and troubleshoot issues
• Protect the Service, users, and our systems against misuse or abuse
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information.

We do not rent, sell, or trade your personal information.

We may share information only in limited circumstances, including:

• With service providers and infrastructure partners that help us operate the Service
• If required by law, legal process, or a valid government request
• To protect the rights, safety, and security of our users, the Service, or others
• In connection with a merger, acquisition, financing, or sale of assets

5. Data Storage and Security

We use reasonable administrative, technical, and organizational measures to help protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain business records, resolve disputes, enforce our agreements, and comply with legal obligations.

7. Your Choices

Subject to applicable law, you may request access to, correction of, or deletion of your information by contacting us. We may need to retain certain information where required for legal, security, or legitimate business purposes.

To make a request, contact us at support@profollowup.ai.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and post the revised version on the site. Your continued use of the Service after an update means the updated Privacy Policy will apply.

10. Contact

If you have questions about this Privacy Policy or want to request access, correction, or deletion of your information, contact us at:

support@profollowup.ai